Cancellation & Refund Policy

1. Scope of this policy

This policy explains how cancellations and refunds work on STARMEET (www.starmeet.live), operated by Starlobe Technolabs ("STARMEET", "we", "us").

STARMEET has two kinds of paid purchases, and they are handled differently:

• Paid webinar/workshop registrations made by Attendees — covered by Sections 2–5 below.
• Organization subscription plans — covered separately in Section 6, and are not eligible for the refund process described in Sections 2–4.

2. Cancelling a paid webinar you registered for

If you've paid to register for a webinar and change your mind, you can request a cancellation from your Attendee dashboard.

Refunds, when eligible, are always issued for the full amount originally paid — we don't charge a cancellation fee or deduct a partial amount.

Simply not attending a webinar you registered for ("no-show") does not by itself qualify for a refund — please cancel in advance (more than 24 hours before start) if you can no longer attend.

3. If the speaker or STARMEET cancels a webinar

If a webinar you paid for is cancelled by the speaker or by STARMEET for any reason, you will be notified and are entitled to a full refund of the amount paid — the 24-hour window in Section 2 does not apply in this case, since the cancellation isn't your decision.

4. How and when you'll be refunded

1. You submit a cancellation/refund request from your dashboard (or we initiate one on your behalf if the speaker/STARMEET cancelled the session).
2. Our team reviews and approves the request.
3. The refund is processed back to your original payment method through our payment partner, Razorpay.
4. Once processed, refunds typically reflect in your account within 5–10 business days, depending on your bank or card issuer — this timing is set by your bank/Razorpay, not by STARMEET.

You'll receive an email/in-app notification at each step (request received, approved, refund processed).

5. Free webinars

Webinars listed as FREE involve no payment, so this refund policy doesn't apply to them — you can simply cancel your free registration at any time from your dashboard.

6. Organization subscription plans

Organization accounts subscribe to a plan (Basic, Standard, Professional, or a custom Enterprise plan) billed monthly or yearly to run their own classes, batches and live sessions on STARMEET.

If you're unsure which plan is right for your organization before committing, please contact us first — we're happy to help you choose, or point you to the Basic plan / a custom Enterprise conversation instead of a plan you may want to cancel later.

7. Need help?

For any cancellation or refund question, reach us at starmeet.live@gmail.com or call +91 75730 06848. Please include your registered email and, if you have it, the workshop name or order reference.

We may update this policy from time to time; the "Last updated" date at the top of this page reflects the most recent revision.